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Enrollment Specialist Supervisor
The purpose of this position is to provide superior customer service while turning applicants into enrolled students. Supervises and trains Enrollment Specialists. Creates training and enrollment manuals for the department. This position acts as the primary point of contact for prospective students to help them through the application, admissions and registration related processes. Answers tier one questions in person, via the internet, U.S. mail or by phone regarding program offerings, program outcomes, College policies and procedures related to admissions, registration, testing, advising, financial aid, and other Student Services functions. Coordinates with Student Services areas to facilitate the consistent delivery of admissions, financial aid, and registration services. Refers students to appropriate College resources. Provides service to a diverse population including non-native speakers, international students, high school students and other community members whose needs and interests vary.
This is accomplished by connecting and communicating with applicants to help them move through the admissions process into enrollment. This position will work closely with the Enrollment Services and Student Success departments to be cross-functionally trained on College policies and procedures related to admissions, registration, testing, advising, financial aid, and other Student Services functions. This position will also work closely with academic deans and faculty to learn about Northeast’s programs and concentrations.
Education: Bachelor’s degree required in business, communications, marketing or related field.
Experience: Over three years experience as a customer service/sales representative or marketing professional. Experience in education preferred.
|Business Name:||Northeast Community College|
|Street:||801 E Benjamin Ave.|
|City/State/Zip:||Norfolk, NE 68701|
|Local Phone:||(402) 371-2020|