Northeast Community College

Service Center Specialist - SSC



Job Description


The Service Center Specialist is responsible for providing assistance and support related to basic inquiries from faculty, staff and students via email, chat, phone calls and walk-in traffic.



This position is the first-level contact and provides issue resolution for all users with questions and problems. Service Center Specialists provide accurate and timely logging of problems and resolutions and act as a liaison between the customer and internal support staff throughout the lifecycle of the support ticket.



This position is also responsible for assisting with researching and applying effective methods to improve customer support and demonstrate those techniques to others.



Service Center Specialists are required to carry a mobile communications device and perform duties from remote locations such as home and during business travel, when necessary.




Contact Information

Business Name: Northeast Community College
Street: 801 E Benjamin Ave.
City/State/Zip: Norfolk, NE 68701
Local Phone: (402) 844-7044
Email: talent@northeast.edu
Website Address: https://northeast.peopleadmin.com/postings/3157

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