Sioux City North KOA Front Desk Receptionist

Our Front Desk Receptionist Position plays a large role at our KOA Campground. Just like a hotel, we provide guests with a place to stay while they travel. Creating a hospitable, temporary home away from home for guests is our top priority. This position is open to anyone 16+.

In this role, you will be one of the first points of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Responsibilities

• Being open to a Rotating Schedule -- Morning Shift / Night Shift.


• Learning the K2 Reservation System -- On the job training.


• Answering Phone Calls -- Making Reservations over the phone.


• Speaking in Person -- Making Walk-in Reservations / Accommodating Guests Needs.


• Front Office / Store Upkeep -- Keeping shelves stocked and areas tidy.


• Food Preparation and Delivery -- Pizza is made on-site and delivered to guests.


• Occasional Propane Filling -- On the job training, only taught to anyone 18+.


• Transportation -- You own way to get to and from work.


• Computer Skills -- Typing in guest information as it is being said to you (Over the Phone / In Person).


• Upselling -- Based on customer needs.


• Communication Skills -- Bring Hospitable to all Guests / Co-Workers.


• Teamwork -- Being able to work with all other staff members to create a strong work environment.


• Time Management -- Knowing when certain tasks need done before others.


• Good with all Ages -- Provide a happy environment for all guests no matter their age.


• Honesty -- Mistakes happen, knowing what tasks you need more help / training on can better not only your skills but ours.


• Ability to work well under pressure while maintaining a positive attitude.


• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.

This position is essential for maintaining the high standards of hospitality we provide at our campground. If you are passionate about this line of work, we encourage you to apply.